Quality Assurance

Our approach to Quality Assurance can best be described as "holistic", encompassing hiring practices, initial and ongoing training, supervision, audit, correction, feedback and remedial training.

Corporate and Personal Profiles are called up with every booking, resulting in faster, more consistently accurate and complete reservations. Following the completion of each itinerary, the reservation is subjected to vigorous quality control through our centralized Automated Quality Assurance (AQUA) 2000 system. AQUA is the original automated quality control program that launched an industry-wide focus on quality management. AQUA uses information stored in the agency's profiles to scrutinize almost every element of each individual reservation. Worldwide Travel Management has extensively enhanced its AQUA platform permitting even more accuracy in the final reservation.

Our automated quality assurance program, AQUA 2000, works 24 hours a day to put all reservations through a comprehensive series of quality checks. AQUA checks for confirmation numbers, valid forms of payment, and makes sure that any required department or project numbers are included.
AQUA 2000's many features include...

Fare Module

Searches for the lowest fare on existing and alternate routing. AQUA sends the record and comments back to the consultant for follow-up with the client.

Seat Module

Obtaining the client's preferred seating is one of the biggest challenges facing agencies today. AQUA's seat module assigns, checks and changes passenger's seats to secure the desired seat, if it becomes available.

Wait-List Module

When a traveller cannot be accommodated on preferred flights or fares, this tool repeatedly checks the inventory until the wait-listed flight is available.

At Farlie Worldwide Travel, we believe that accurate, efficient and cost-effective travel arrangements are our primary responsibility and we do whatever it takes to ensure that expectations are met and regularly exceeded.